Frequently Asked Questions

1. WHEN CAN I EXPECT MY ORDER TO ARRIVE?

All of our products are made-to-order. Production and shipping times vary by product, with most of orders being ready to ship in 2-4 business days. Shipping is typically an additional 2-4 business days. Here's a quick guide on when to expect your order, by product:

Custom Pet Illustrations

• Please expect to receive a custom proof from Maya via email within 3 days of your purchase.
• Once you approve your proof, your order will be sent to print. Printing takes 2-4 business days for prints, mugs, and t-shirts.
• Shipping takes 2-4 business days.

Overall, please expect to receive your pet illustration 7-11 business days after placing your order! 

Canvases: If you are ordering your illustration on canvas, printing takes 2-7 business days, and shipping takes 1-3 business days. Overall, please expect to receive your canvas 6-13 business days after placing your order! 

Should you request any changes to your proof, these times may vary.

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Prints, T-shirts, & Mugs (not custom)

• Printing: 2-4 business days.
• Shipping: 2-4 business days

Please expect non-custom items in the mail 4-8 business days after placing your order!

 

 2. WHERE DO I SEND THE PHOTO FOR MY CUSTOM ILLUSTRATION?

Please send any photos and pet name(s) to maya@sageandmaya.com. Thank you!

 

3. CAN I RETURN MY CUSTOM ORDER?

Maya does not accept returns for custom orders. Refunds are considered on a case by case basis. For more, please visit our Custom Order Policy and Refund Policy.