1. WHEN CAN I EXPECT MY ORDER TO ARRIVE?
All of our products are made-to-order. Production and shipping times vary by product, with most of orders being ready to ship in 2-4 business days. Shipping is typically an additional 2-4 business days. Here's a quick guide on when to expect your order, by product:
Custom Pet Illustrations
- Please expect to receive a custom proof from Maya via email within 3 days of your purchase.
- Once you approve your proof, your order will be sent to print. Printing takes 2-4 business days for prints, mugs, and t-shirts.
- Shipping takes 2-4 business days.
Overall, please expect to receive your pet illustration 7-11 business days after placing your order!
Canvases: If you are ordering your illustration on canvas, printing takes 2-7 business days, and shipping takes 1-3 business days. Overall, please expect to receive your canvas 6-13 business days after placing your order!
Should you request any changes to your proof, these times may vary.
Prints, T-shirts, & Mugs (not custom)
- Printing: 2-4 business days.
- Shipping: 2-4 business days
Please expect non-custom items in the mail 4-8 business days after placing your order!
2. WHERE DO I SEND THE PHOTO FOR MY CUSTOM ILLUSTRATION?
Please send any photos and pet name(s) to firstname.lastname@example.org. Thank you!
3. CAN I RETURN MY CUSTOM ORDER?